By Michael J. Novak, Maryland Performance Excellence Foundation

Maryland Performance Excellence Awards (MPEA) Program Examiners were recognized on Thursday, October 8, during the Program’s annual Awards Ceremony.

Ramona Hill was designated as “Master Examiner” for having served as Team Leader for two full award cycles. Sixteen Examiners were newly designated “Senior Examiners” for having participated in all phases of the 2015 MPEA examination cycle.

Ramona Hill and Scott Atkin were recognized as “Examiner of the Year” for their sustained superior performance and exceptional leadership as Team Leaders during the 2015 examination cycle.

Six Examiners – Deborah Aceto, Marcela Cámpoli, Carolyn Candiello, Leslie Gilbert, Reid Spearman, and Jennie Vincent – received the MPEA “Above and Beyond” Award. This award recognizes superior effort and performance by Examiners in their assigned roles and other team duties as assigned.

Two Examiners – Lara Wilson and Lisa Eden – received the MPEA “Rookie of the Year” Award. This award recognizes outstanding effort and performance on the part of Examiners who have never before served as Examiners in a Baldrige-based award program.

By Michael J. Novak, Maryland Performance Excellence Foundation

The 2015 Maryland Performance Excellence Awards (MPEA) Program concluded on Thursday, October 8, with the Program’s annual Awards Ceremony.

The highlight of the Ceremony was the presentation of the MPEA Gold Award to GBMC HealthCare, Inc., of Towson, Maryland, and the MPEA Silver Award to Adventist Health Care, Shady Grove Medical Center, of Rockville, Maryland.

The Gold Award is given to organizations that demonstrate an effective, systematic approach responsive to the basic requirements of most Baldrige Criteria items, although some areas or work units are in the early stages of deployment.  Some key processes are beginning to benefit from systematic, fact-based evaluation and improvement.  Results address areas of importance to the organization’s key business requirements, with improvements and/or good performance being achieved.  Comparative and trend data are available for some of these important results areas.  The approaches and results show evidence of systematic leadership practices, a strong customer focus, a process for setting strategic direction, information systems that support fact-based decision making, and human resource systems that lead to employee growth and development.

The Silver award is given to organizations that demonstrate an effective, systematic approach responsive to the basic requirements of many Baldrige Criteria items. Although approaches are deployed in some areas, many areas or work units are in the beginning stages of deployment. Silver Award recipients have developed a general improvement orientation that is forward-looking, and obtains results stemming from its approaches, with some improvements and good performance. The use of comparative and trend data is in the early stages. There is some evidence of systematic leadership practices, customer focus, a process for setting strategic direction, information systems that permit fact-based decision making, and human resource systems that contribute to employee growth and development.