Join the Maryland Performance Excellence Foundation

and the Baltimore Section of the American Society for Quality

for an evening of celebration and learning.


The 2014 MPEA Awards Ceremony

is tentatively scheduled for October 16, 2014

at the Olive Grove Restaurant, at:

705 N Hammonds Ferry Road,

Linthicum, MD


Olive Grove

In the Baldrige Health Care Criteria for Performance Excellence, the Customer Focus category (category 3) asks how your organization engages its patients and other customers for long-term market­place success. The related self-assessment questions cover how your organization listens to the voice of the customer, builds relationships with patients and other customers, and uses patient and other customer information to improve and to identify opportunities for innovation.

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