University of Maryland, College Park, MD

March 23, 2009; 8:30 AM – 3:30 PM

Join with Maryland leaders in a celebration of excellence with U.S. Senators Barbara Mikulski and Benjamin Cardin at the 2009 MPEA Conference and Awards Ceremony. This exciting day will include presentation of the 2008 Maryland Performance Excellence Awards, sharing of best management practices and journeys to excellence by national and state award recipients, and networking by professionals with an interest in organizational excellence. Don’t miss this value-packed day!

Conference Highlights

  • Learn strategies, best management practices and how to achieve outstanding results from Baldrige and Maryland Performance Excellence Award recipients: 
    • MESA Products, Tulsa, Oklahoma. Three Secrets to Becoming a World Class Organization. Presented by Terry May, President & Founder (Baldrige National Quality Award Recipient, 2006) 
    • City of Coral Springs, Florida. Our Journey to Excellence-Through the Baldrige Lens. Presented by Michael Levinson, City Manager (Baldrige National Quality Award Recipient, 2007) 
    • Howard Community College, Columbia, Maryland. Are We There Yet? Presented by Zoe Irvin, Executive Director of Planning, Research & Organizational Development (U.S. Senate Productivity Award Recipient, 2007)
      • Join U.S. Senators Barbara Mikulski and Benjamin Cardin in celebrating excellence in Maryland with presentation of the 2008 Maryland Performance Excellence Awards 
      • Experience small-group interaction with high-performing organizations to learn how they successfully implement the Baldrige Criteria for Performance Excellence to increase organizational innovation, gain and sustain competitive advantages, create an environment that fosters social responsibility and ethical behavior, improve results and increase sustainability. 
      • Learn how to improve and to become a high-performing organization by becoming involved as an Award Applicant and/or Examiner in the Maryland Performance Excellence Awards program. 
      • Network with leaders in all sectors who are working to make Maryland a better place to work and live!
      • $150 — Individual Conference Registration
      • $1,300 — Group Discount for 10 Conference Registrations & Reserved Luncheon Table
      • March 13, 2009 — Registration Deadline / No Cancellations Accepted After this Date
      • March 23, 2009 — 2009 MPEA Conference & Awards Ceremony

      Keynote Presentations

      Three Secrets to Becoming a World Class Organization
      Terry May, Mesa Products, Inc.
      8:35 AM 

      Terry May, founded MESA Products in Tulsa, Oklahoma in 1979 and has managed its growth from a one-man service company to a manufacturing and service company with over 100 employees and operations in Houston, Tallahassee, Fort Worth and Huntington Beach. As a manufacturer and installer of cathodic protection systems (a form of corrosion control), he has transformed the company from a “good” small business to one that is nationally recognized for its “world class excellence”, receiving both the Oklahoma Quality Award and the Baldrige National Quality Award in 2006.

      As a small company competing in a mature market, Terry will tell his story of how and why MESA selected the Baldrige Criteria for its journey to leadership and excellence. He will share barriers, benefits and highlights that have made MESA a more disciplined organization that focuses on providing superior value through its people, processes and products and will share examples of superior value through the improvement in results over MESA’s five-year journey to world class performance.

      Terry is a mechanical engineer with a degree from the University of Texas at El Paso. He is a registered Professional Engineer in Texas, an accredited NACE Corrosion Specialist and a certified NACE CP Instructor. In addition, he has served as an Examiner in the Baldrige awards program and has supported 10 of his employees in their Examiner roles in Oklahoma, Texas and the Baldrige awards programs. 

      Our Journey to Excellence-Through the Baldrige Lens
      Michael Levinson, City of Coral Springs
      9:15 AM

      Chartered in 1963, the city of Coral Springs in south Florida, was one of the fastest growing cities in the nation in the 1980’s and is now home to 132,000 residents who are served by a workforce of 770 full-time and 300 part-time employees. The city began its quality journey in 1993 with a TQM initiative to help it become more customer-focused and quality oriented. Using a corporate management model, Coral Springs has gone from ‘government as usual’ to receiving Florida’s top award for performance excellence in 1997 and 2003 and the first state or local government agency ever to receive a Baldrige National Quality Award in 2007.

      The city’s organizational culture is reflected in its core values of customer focus, leadership, empowered employees and continuous improvement. Input from residents and businesses are analyzed to develop priorities and make strategic and business decisions. The workforce is motivated, empowered and high-performing, as the city strives to retain its top-notch staff through job security, competitive pay and benefits, and recognition. Results of Coral Springs performance excellence journey include: Triple A bond rating on Wall Street from all three rating agencies, rating by Money magazine as one of the best places to live in 2006, named as one of the 100 best communities for young people by America’s Promise Alliance, and satisfaction ratings of 96% by businesses, 94% by residents, and 97% by employees, plus an overall quality rating of 95%.

      With a background in both the private and public sector, City Manager Mike Levinson has led Coral Springs for 14 years. He holds degrees in economics and business administration from Southern Connecticut State University and Quinnipiac University, attended Yale University Graduate School of Economics, and has taught and lectured at numerous universities across the country. 

      Are We There Yet?
      Zoe Irvin, Howard Community College
      12:35 PM

      Since the late 1990’s, Howard Community College (HCC) has supported a formal continuous improvement program using the Baldrige Criteria for education at all levels of the institution. As a publicly funded two-year college, HCC has served the educational needs of the citizens and employers of Howard County since its founding in 1970. With the slogan, “You Can Get There From Here”, the college has forged varied partnerships to offer career and transfer programs to 25,000 students annually at its main campus in Columbia, the Ecker Business Training Center, Laurel College Center and the historic Belmont Conference Center.

      Zoe Irvin, Executive Director for Planning, Research and Organizational Development, leads the college’s efforts to make certain that accurate data is available for informed decision making; offers Baldrige training for all new employees; systematically surveys all stakeholders on it services and involves them in focus groups for development of new programs and services; facilitates cross-functional teams to address process improvement activities; and explores new opportunities to bring best practices to the college.

      The college was selected to receive the Maryland’s U.S. Senate Productivity Award in 2007 and recently hosted a site visit in the 2008 Baldrige awards program. Zoe will share HCC’s Baldrige journey and talk about where they are in their quest for excellence.

      Zoe has served the students and staff at HCC in a variety of teaching and administrative positions since 1982. She is active in the Continuous Quality Improvement Network (CQIN) and has served as an Examiner in both the Maryland and Baldrige awards programs. She holds a B.A. degree from University of Maryland Baltimore County and an M.S. degree from Johns Hopkins University.



      8:00 a.m.      

      Registration, Continental Breakfast & Networking

      Colony Ballroom

      8:30 a.m.   Welcoming Remarks
      Tony Ingelido, Chairperson
      MPEA Executive Guidance Board
      8:35 a.m.   Three Secrets to Becoming a World Class Organization
      Terry May, President
         MESA Products, Inc.
      9:15 a.m.   Our Journey to Excellence-Through the Baldrige Lens 
      Michael Levinson, CEO
         City of Coral Springs
      9:55 a.m   Break
      10:10 a.m.   MPEA Awards Ceremony    Tony Ingelido, MC

      Senators & President Mote, Presenters 

      University Thank You

      Volunteer Recognition

      2009 Awards Presentation

      11:10 a.m.      

      Photo Session with Volunteers & VIP Guests

      Brent Room

      Question & Answer with Mike Levinson

      Banneker Room

      11:50 a.m.      

      Networking Lunch (buffet)

       Colony Ballroom

      12:35 p.m.   Are We There Yet?

      Zoe Irvin, Director of Planning, Research & Organizational Development

      Howard Community College




      1:00 p.m.    

      Greetings from Baldrige

      Harry Hertz, Director of MBNQP

      1:10 p.m.   A Focus on the Future-Maryland Performance Excellence Foundation
      Milton Finch, MPEF President
      1:30 p.m.   Face to Face Feedback Meetings:  2008 Award Applicants & Examiner Teams  

      Breakout Session I

      Mike Levinson:  City of Coral Springs (Banneker Room)

      Zoe Irvin:  Howard Community College (Brent Room)

      2:30 p.m.    Breakout Session II 

      Mike Levinson:  City of Coral Springs (Banneker Room)

      Zoe Irvin:  Howard Community College (Brent Room)

      3:30 p.m.   Thank You for Joining Us 

      Registration Information

      Registration Fees:

      How to Register:

      Registration form available at
      Complete registration form and mail, email or fax to MPEA with payment by check or credit card

      Important Dates:



      Call 301-405-4837; or e-mail